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Privacy

JASWIG® bvba ("Jaswig") cares about the privacy and personal data of its Users. The collection and processing of personal data is governed by strict conditions, enforced by the law.

This Privacy Policy is created to inform the User of our website about our data processing and the rights of a data subject. We assume that while using the website and its services, the User has taken notice of this Privacy Policy and agreed to the collection and processing of personal information that are in accordance thereto.

Our Privacy Policy may be subject to future amendment or modification. Any such change will be clearly indicated in the Privacy Policy. It is your responsibility as a User to examine and take notification of any change made to this document; this should be done on a regular basis. Any change we deem substantial enough will besides be clearly communicated to you.

The Data Processor

The webshops:

  • https://store.jaswig.be
  • https://jaswig-eu.myshopify.com
  • https://store.jaswig.eu
  • https://eu-store.jaswig.eu
  • https://store.jaswig.nl
  • https://store.jaswig.fr

are provided by:

JASWIG BVBA
Provenierstersstraat 15,
B- 9000 Gent
Company number (VAT BE): 0635.808.769.

Collected data

We collect and process your personal information for one overarching goal, i.e. to offer you a safe, comfortable and personalized experience each time you visit the website. Dependant on whether the user makes intensive use of the website or relies on certain services, the collection of personal data may be more extensive.

We collect two different kinds of data/information:

  • personal data/information you supply when you subscribe to our newsletter, order a product at our store, complete a survey, post in a discussion forum, post news articles, or provide your email address
  • tracking information collected as you navigate through our site(s).

The information we collect about you is primarily processed to help us ensure the proper technical functioning of our website and the related services in terms of fulfilment of orders.

Personal data

Your personal data will only be processed for the following purposes:

  • To use certain features on our site such as placing an order, we ask you to provide us with all the info/data necessary to fulfill your order in a customer friendly way. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number and if applicable VAT number, company name. We may ask you for personal information when you place an order for products or complete a survey. You will know when we have collected this type of information because you will have filled it in in a form on our website or on platforms we use.
  • To provide and improve our (standard and customized) services, including billing and invoicing, offering information, newsletters and useful or necessary offers, collecting and processing users’ opinions, as well as providing support.
  • To detect and offer protection against all fraud, errors and criminal behaviours on the website.

Tracking information

When visiting the Jaswig website, some data is collected for statistical purposes. Such data are necessary in order to optimize the efficiency of our website. These data consist of: how many times you visited our website, duration of consultation, which pages you visit, from where you have clicked through, IP address, geographic location during consultation, hours and days of consultation and the visited pages. You agree with this data collection for statistical purposes as described above when you visit Jaswig’s website.

The User is responsible for the provision of personal data to Jaswig, and can exercise a degree of control. If certain information is incomplete or seemingly incorrect, Jaswig reserves the right to, temporarily or permanently, postpone certain actions.

How we use the data that we collect

We take your privacy seriously. We are a company that wants to increase people health and offer great customer service. We do everything to precaution and prevent unauthorized access and use. Your data may be used for the following purposes.

  • Marketing. We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.
  • Third Party Marketing. We may share your details with third parties whose offers we think might interest you, either directly or through a data co-operative. The personal information you provide may also be used for the purposes of: identity verification, credit and risk management, revenue collection, database verification and enhancement. Data co-operatives are companies whose members contribute information about their consumers in exchange for information about other consumers that may be interested in their products.
  • Telephone Calls. We randomly monitor and record your calls. This helps to ensure that we provide you with the highest level of service and maintain quality standards. We may also pass information about you to agents, service providers and employees to carry out services. In the course of providing such services, we may transfer your personal information outside the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.

Rights as a data subject

Every user can be assured that his personal data will be processed in a fair and lawful manner. The personal data will only be processed for the legitimate purposes that have been described above. Jaswig guarantees that the processing will always be sufficient, proportionate and not excessive.

Wether you buy from us, or you subscribe to our newsletter your data is always handled with care. Following the General Data Protection Regulation we’ve updated our programs and systems to comply with this legal framework. For the customers the following things change under the GDPR legislation. So if you want to know what it is all about, have a look here.

Within GDPR (General Data Protection Regulation) one needs to choose a lawful basis on which we can collect data. For the personal data that we gather we use the lawful basis “consent”. As to ship you the goods you bought at our store, or provide you with the information you would like to receive by subscribing to our email subscription list we clearly ask you to fill in forms where you have to fill in all the information yourself thereby giving your consent to give us this information.

Having consent as a lawful basis also means that the right to object and to withdraw consent are applicable to the info you provide us. Other rights that you have are also described in the following enumeration:

  • Right to object and the right to withdraw consent.
  • Right of portability: Send us an email and we’ll securely export all your data into a .CSV file.
  • Right of access: we’ve updated our privacy on how we use and manage our data. Visit our privacy policy here.

To update the information retained about you please send us an email with the the information you would like to update. We will have a look at your current information and chance the things that have changed.

To protect your privacy and security, we will also verify your identity before granting access or making corrections by checking the email address and or contacting you via phone to check if it is really you.

If you do not want us to use your information for third party marketing purposes, or if you wish to adjust any other preferences please contact us at the address detailed in this document or on our website under “contact us”.

Each user can oppose the processing of his personal data. This right to object exists only if there are sufficient legitimate and weighty grounds relating to his particular situation. The exceptions provided in article 5, (b) and (c) of the Privacy Act are also applicable to this right to object. The user may at any time, free of charge and without further ado oppose the proposed processing of your personal data if those data were obtained for the purpose of direct marketing.

Jaswig attaches a great importance to an accurate data collection. Inaccurate or incomplete personal data can therefore always be improved or even obliterated. Because it is impossible for us to continuously be aware of any mistakes, incompleteness or falseness of your personal data, it is up to the user to report inaccuracies or omissions and to perform the necessary adjustments regarding ones registration details.

The User must apply the rights if desirable. The user shall exercise his right through a signed, written request to Jaswig, by post or e-mail to standup@jaswig.eu. Jaswig undertakes the appropriate action within fifteen (15) working days following a request.

Email Policy

We will ask for your email address and/or mobile telephone number so that we can send you confirmation material via email or SMS. But also because shipping companies need this information so that the goods can be handled and delivered correctly. You can always unsubscribe from the eNewsletters we send you by clicking the unsubscribe link in our emails.

All data is stored on a secure server in the USA for the purposes of email newsletter distribution. Under the terms of their Privacy Policy, they endeavour not to, under any circumstances, contact people on our lists, market to people on our lists, sell our lists, or share our lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of our lists. If you would prefer that your data is not stored in this manner, you have the right to opt out from further communications at any point.

Cookies

We can store 'cookies' on your computer during a visit to this site. Cookies are essential for us in order to optimise your visit on our website. Cookies, for example, remember every technical choice you have made (e.g. language settings), and help us offer you more relevant services and suggestions. We recommend that you enable cookies on your computer, tablet or mobile phone upon a visit of our website. If, however, you feel the urgent need to restrict, block or remove cookies, we gladly explain you how to manage your browser settings:

For Microsoft Internet Explorer

In Internet Explorer, click on ‘Internet Options’ in the ‘Extra’ menu. Under the ‘Privacy’ tab, set the settings to ’low’ or ‘accept all cookies’ (any setting above ‘medium’ will disable cookies). Click on 'OK'.

For Mozilla Firefox

Click on ‘Firefox’ in the top left corner of your browser and then select ‘Options’. Under the ‘Privacy’ tab, make sure ‘Tell websites I do not want to be tracked’ is not ticked. Click on ‘OK’.

For Google Chrome

Click on ‘Extra’ in the top of your browser window and select ‘Options’. Under the ‘Under the Hood’ tab, look for 'Privacy' and select ‘Content Settings’. Now select ‘Allow local data to be set’.

For Safari

Click on the Safari Menu in the top of your browser window and select ‘Preferences’. Click on ‘Security’ and then tick the option that says: ‘Block cookies from third parties and advertisers’. Click ‘Save’.

Or check with the help function of your internet browser.

Contact us

If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact our Privacy Policy Administrator through one of the following ways:

Email: standup@jaswig.eu

Phone: +32 478 28 78 20

Mail: Provenierstersstraat 15, B- 9000 Gent

Company number (VAT BE): 0635.808.769.

Download document here

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More info on our privacy policy can be found here